Frequently Asked Questions – Reports

Please click the links below for answers to Frequently Asked Questions.

Have a question but it’s not on the list? Please contact us at 904-758-2601 or We appreciate your feedback!


How do I update/retrieve my password?

How do I download my report?

How do I sort my reports?

How do I add a user?


How do I update/retrieve my password?

From the login page ( click the “Forgot your password?” link below the login boxes. You will be prompted to enter your e-mail or username. Your new password will be e-mailed to you.

If you do not have an e-mail in the system you will be prompted to enter one after entering your username.

*Please note that passwords in the new system are case sensitive.

How do I download a report?

After logging in, click through the links on the left to find your state, division, or system. Once information has been generated on the right you can sort (view “How do I sort my reports?” below) by date or system to easily find your system report. To download the report click on the PDF or CSV links in the Report column.

How do I sort my reports?

After finding your divisions or systems, click the “Sort By” button below the search box on the right. Next select the column you would like to sort by (i.e. Date, State, System, or Score). Use the arrows below to sort the column by order and direction. You can continue sorting other columns by selecting the column in the “Sort by” row. Once you are finished sorting the columns select save.

*To sort your reports by most recent use “Sort Order” left arrow to move the Date tab all the way to the left. Next, select the “Sort Direction” down arrow and press save. You will now see the most recent uploaded report.

How do I add a user?

To add a user you must have admin access to the system. * To give a user admin access please provide us with authorization from corporate.

Admin users can add new users to the corporate level, divisions, regions, areas or systems based on their level of access. To add the user you must first select the level (regions, area, etc.) on the left you would like them to have access to. Once you have selected the level click the “Users” button on the right. Next click the “Add User” button.

The system will automatically generate a username. You must enter the user’s e-mail, password (passwords must contain a capital letter and number), first and last name, and click the “Grant Admin Status?” button if they need admin access. Click the “Save” button at the top.

Your new user can now login using their e-mail and password you assigned.